Corona

Common questions regarding Corona

Corona

Since our announcement on July 16th regarding our events in 2020 (read more here) we have received a lot of questions and will attempt to answer the most common ones here.

Please read these through before contacting our support as we will simply refer to the information on this page in case of any related questions. Thank you for your understanding.


Some other race organizers are offering refunds - how can they, but not you?

There is no doubt that all event organizers are in a tight spot right now since the current revenue loss is close to 100%, regardless of the type of event you are organizing. Some, e.g. Ironman, which is owned by one of the world’s largest companies in China, have substantial financial resources from other parts of their business, and thereby have the opportunity to postpone their revenues and take a great loss now. Vasaloppet is another example we often are confronted with. It is important to take in consideration that they were able to arrange their largest event right before all the Covid-19 restrictions were taken into effect and thereby managed to deliver their by far largest product. To postpone tickets for their summer week is thereby a smaller financial undertaking.

We, and many others, e.g. Stockholm Marathon, do not have any external owners with financial capital from other business areas, nor do we have any revenue streams other than our recreational events. There simply aren’t any funds to our disposal. The funds we have left are used to keep us afloat for a couple of months in hope that the crisis is stabilized and/or a government funded help package is established for the industry which has taken the largest hit.

We would most certainly offer refunds if we had the opportunity without putting ourselves in bankruptcy. We will of course refund your tickets if such emergency funds are instated by the government, as seen in other countries such as Denmark where the government take responsibility (it is they who have forced organizers to cancel, not the organizers who have chosen to do so) by reimbursing participants. We are in communication with Danish authorities regarding our event in Copenhagen, but at the time being, Swedish authorities are not offering the same help packages, although this is something we will be fighting for.

Seems that you can have yourselves a really nice vacation, now that you have taken our money without delivering any events.

No, we most definitely can not. Although our business model may be too complex to comprehend, the following may be easier to grasp: We have spent the last 8 years building a concept and brand which without a doubt has attracted most participants, received best reviews and most awards in Scandinavia. Why would we sacrifice all this just to “take advantage of the situation” or “earn some easy money”? We simply see no other way out. We hate to disappoint our customers and realize that much of what we have built is now burned to the ground. But we have no other choice if we are to survive as an actor in the industry. Vi have worked hard, and will continue work hard to find the best possible outcome as well as plan for a future post Corona.

You made a profit last year and the year before that. Should there not be enough money for refunds?

Yes, it is correct that we made a profit last year. A profit made entirely “by the book” as for any healthy business in accordance to Swedish law. The profits made last year have not been cashed out by owners but instead been invested in the company, as required by the Swedish government if you are to receive their help packages. In addition to this we have, during several years, strategically prepared for a recession and revenue losses up to 30%, but never in history have businesses needed to prepare for long-term revenue losses of 100%. This is an extremely unique situation we are facing. As a matter of fact, not even our total profits throughout the years would be enough to refund all tickets right now. We will never be able to profit from this situation, even if we wanted to (which we of course don’t). For 2021, we will do everything we can to compensate those affected now, but first, we must ensure that we survive until then.

Other actors claim that they will be able to host their events this year. Why can’t you?

Some organizers may have chosen not to inform their participants yet, but we are most certain that the enforced guidelines from authorities will be applied to everyone. Until the day these guidelines are amended, no organizer will be permitted to host their events. Same guidelines are applied to e.g. Liseberg, Gröna Lund, Astrid Lindgrens värld etc, all of which are forced to remain closed right now. There are a few, very small actors allowed to host events up to 50 persons at a time. This is unfortunately not possible for us, with thousands of participants.

Why can’t we move our tickets to next year?

If we move all our participants to next year, we will face the same problems as now. We need the income this year, as well as new income next year to survive. However, we will do everything we can to compensate those affected. The nature of these compensations are yet to be defined and may change in the future depending on eventual government funded help packages.

But Konsumentverket (government agency whose task is to safeguard consumer interests) states that I have the right to a refund in case of cancelled events?

In our line of business we need strong terms and conditions, as those we have today. These enables us to plan and make investments for our events. The legislation included in “Konsumentköplagen” and “Konsumenttjänstlagen” do not apply since starting fees are neither considered as services or products in terms of the law (1990:932 and 1985:716).

You’ve surely received the financial help packages, including temporary layoffs and conversion aids?

We have, but the issue for us is that we would have needed these help packages from the beginning of 2019 for them to have any substantial impact. These help packages are simply not adapted for an industry which more or less have been banned. But, once again, should any new government funds be rolled out to us and other actors in the industry experiencing the greatest financial crisis, we will do everything we can to make sure that a big part of these funds will be extended to our affected participants.

Why do you not try to adapt your races to comply with the current guidelines?

We have tried to find solutions to restrict crowds and gatherings at our events, but as mentioned, authorities simply say no. We have handed in loads of suggestions, including dividing the event area into zones with every participant having at least 10 square meter personal space, but we always receive the same verdict: We may not host an event with more than 50 persons throughout the entire event and event area, including personnel. Authorities also stress that, with the current circumstances, no permits will be issued for custom solutions if the entire event will gather more than 50 persons. Considering that we normally have a crew of over 100 persons working at each event, we would exceed these limitations by 100% even without any participants.

Why can’t you move the events to dates later this fall?

The current situation is too unpredictable and uncertain and our races need long preparations. In addition, the weather is not to our favour. Race dates in November and December may incur snow, ice and below zero temperatures which would make it difficult to arrange and perform our races in a safe and satisfactory manner. Above all, we need a full scale operation and personnel with long foresight which is not possible with the current limitations. Our focus will now be on the 2021 season and onwards as well as eventual activities at our training facility (keep an eye out, more info about this at a later stage).

You mention a digital race and other activities this fall. What can we expect?

More information will be announced in mid/end of August to all participants with a ticket for a Toughest 2020 race. We hope that as many as possible take the opportunity to participate and that this will give you the chance to get a great Toughest experience without our regular race. More info to come and we are looking forward to sharing these activities with you all! Simply put, there will be sweat, challenges and obstacles for those willing, although in a somewhat unordinary way.

General

Other frequently asked questions

Rules, terms & conditions

General, Race

§1 As a participant, you are required to know all the rules of the race.

§2 As a participant, you are required to follow all the rules.

§3 All participation is at your own risk. Toughest disclaims all liability for damages caused to the participants and/or their equipment. If any participant and/or their equipment/clothes are damaged the organizers are not responsible. We recommend all participants to have insurance for this kind of activity.

§4 All registrations for Toughest are final. The organizers will not refund any registration, regardless of reason.

§5 The organizers reserve the right to change and adapt the race at any time, regardless of cause. Adjustments may include, but are not limited to: date, time and event format. The participant is aware that each race is different and that local adaptations/deviations may occur due to current circumstances.

§6 There will be a marked path throughout the course. Follow it.

§7 Toughest is a challenge for everyone, regardless of training level. If someone needs help, help them!

§8 If you get injured, or if you notice someone getting injured during the race you are required to call for our team’s attention.

§9 The minimum age to participate is 18 years. Underage participants must submit an application with signed approval from their legal guardians. The application must be approved by the organizer's team before participation.

§10 The Race Committee reserves the right to cancel the race. If a race is cancelled due to circumstances outside of the organizer's control, such as, but not limited to, natural disasters, climate/weather, diseases, outbreaks etc, there will be no refund of ticket fees or other costs such as travel, hotel, gear etc.

§11 Alcohol and drugs are strictly forbidden while running the race. If suspected to be running under the influence, race management may disqualify and stop participants from running.

§12 Drugs that are classified as doping are not allowed.

§13 All changes in your registration (transfers, team name etc.) must to be done at latest 1 week before the race. All requests after that point will not be handled.

§14 The organizer will hire professional photographers on every single event. Both pictures and film will be captured. As participant, you give your permission for the organizer to use this material in what ever way they want. This also includes third party partners, such as (but not limited to) timing partners and sponsor partners.

§15 You will be given a chip when picking up your start envelope. This chip is used for time tracking. It should be attached at the lower end of your leg, around your ankle. If the chip is not returned to the organizer after the race, you will be debited a fee of 200 SEK.

§16 By purchasing a ticket, the participant ensures that he/she has read, understood and approved the organizer's rules, terms and conditions.

Is it possible to follow my friends throughout the course?

General, Event area

The course consists of various "loops", each returning to the main event area. Spectators can therefore see and cheer on participants each time they re-enter the event area. Depending on the terrain, it is also possible to run alongside the track.

Note that it is forbidden to enter the track except for at the dedicated crossings. This is to avoid any interference with our participants during the race.

Can I visit the event area without participating in the race?

General, Event area

Absolutely! We encourage everyone to join the festivities at the event area. Bring your friends and family, grab something to eat/drink and see our participants beat their obstacles. Entrance is free of cost.

Can I collect all starting envelopes for my group?

General, Event area

Yes, it is ok to collect all starting envelopes for your team/group. To do so, you must be able to provide registration IDs, starting numbers and valid identification cards for all participants.

 

Where can i purchase a gift card?

General, Registration

Gift cards are available for purchase during registration. Follow the instructions below.

  1. Visit the registration page and select event.
  2. Fill in the participant's details, i.e. the person who will receive the gift card.
    Make sure to enter your own e-mail address, since confirmation and other details will be sent to this address!
  3. Select either downloadable (free) or printed gift card (additional fee).
    For printed gift cards, you must also specify a delivery address.
  4. Complete the registration and payment.
  5. A confirmation will be sent to your E-mail address. If you have selected the downloadable, a download link will be available in the confirmation e-mail. Printed gift cards will be sent to the delivery address.

Registration

The sign-up process

Where can i purchase a gift card?

General, Registration

Gift cards are available for purchase during registration. Follow the instructions below.

  1. Visit the registration page and select event.
  2. Fill in the participant's details, i.e. the person who will receive the gift card.
    Make sure to enter your own e-mail address, since confirmation and other details will be sent to this address!
  3. Select either downloadable (free) or printed gift card (additional fee).
    For printed gift cards, you must also specify a delivery address.
  4. Complete the registration and payment.
  5. A confirmation will be sent to your E-mail address. If you have selected the downloadable, a download link will be available in the confirmation e-mail. Printed gift cards will be sent to the delivery address.

I can not find my confirmation e-mail

Registration, Pre race

If you can not find your confirmation E-mail, start by searching your inbox, spam and trash folder. Search for "Toughest".

If the above fails, contact us at info@toughest.se and we will help you out. Make sure to provide us with the following:

  • Full name
  • E-mail address used during sign-up
  • Registration id (if you have it)

Can I change my ticket to an other event?

Registration, Pre race

No, it is not possible to change event once the ticket has been purchased. If you are unable to participate, we recommend giving/selling the ticket to someone else by doing a transfer (more info found on the FAQ page).

Can I give or sell my ticket to someone else?

Registration, Pre race

All tickets are personal and we will ask for a valid identification card when you collect your starting envelope.

If you are unable to participate, it is possible to change the name/transfer your ticket up until 7 days before the event. If you have purchased our "Changes & Transfers" service, the transfer is free of cost. If not, an additional fee will be charged.

Transfers are handled here.

Can I run with more than one child on a Family race?

Registration

Yes, it is entirely up to the adult to assess how many children he/she can handle and care for during the race. Note that the adult does not have to be a parent/legal guardian.

We encourage mixing adults/children and sharing the experience with as many as possible. The more, the merrier!

Can I buy a ticket the same day as the race?

Registration

Yes, tickets are available for purchase in our shop at the event area, given that the event is not sold out.

Purchase your ticket in the shop and show your receipt at the registration tent to receive your starting envelope. You are then allowed to join same starting group as your team members/friends, or any other group that fits your needs.

Tickets purchased at the event area are subject to local price variations.
Note that we only accept card payments.

Can i sign up my company and pay via invoice?

Registration

Yes, companies and larger groups have the possibility to make a coordinated group registration and pay via invoice. Read more on our page for businesses.

Can I choose starting time?

Registration, Pre race

No, it is not possible to select starting time. Starting times are processed according to the following:

  • The earlier you sign up, the earlier you will start.
  • If you are running in a team, you and your team members will start together, in which case, the first registration in that team will be used to determine the starting time.

Is there an age limit?

Registration

Main race

To run our Main race, you must be at least 18 years of age by the time of the event.

Underage participation is however possible by submitting a permit from parents/legal guardians. The signed document must be sent to us 1 week before the race at latest. Please note that you will not be allowed to participate until the document has been received and approved by our team and we recommend that you submit the application before you sign up.

Download underage application form

Family race

To run our Family race, the recommended age is at least 5 years.

Underage participants (<18 years) must be accompanied by an adult. Note that the adult does not have to be a parent/legal guardian. All adults running together with child are responsible for the underage participants in that group, and it is their responsibility to ensure that they have the appropriate permission from their legal guardians.

Can I start in the same group as my friends?

Registration

To ensure that you will start in the same group, you must make sure to enter the same team name, with the exact same spelling, during the registration process. If you coordinate a group registration (see below), you will all get the same team name automatically.

To make a group registration, simply select the amount of participants during the registration process. Fill in the details for each participant. All members will get the same team name, which will ensure that you will start in the same starting group.

I want to register me and my friends. How do I do?

Registration

To make a group registration, simply select the amount of participants during the registration process. Fill in the details for each participant. All members will get the same team name, which will ensure that you will start in the same starting group.

If you are signing up separately, make sure to enter the same team name, with the exact same spelling. You will then receive the same starting group.

Pre race

Before the race

Is it possible to change starting group?

Pre race, Race

No, it is not possible to change starting group. The starting groups are scheduled and sized to achieve the smoothest flow possible throughout the course and thereby preventing/reducing any queues.

When will I receive my starting time?

Pre race

Main race starting lists are generally processed on Tuesday before the event and Family races are generally processed on Wednesday before the event.

I can not find my confirmation e-mail

Registration, Pre race

If you can not find your confirmation E-mail, start by searching your inbox, spam and trash folder. Search for "Toughest".

If the above fails, contact us at info@toughest.se and we will help you out. Make sure to provide us with the following:

  • Full name
  • E-mail address used during sign-up
  • Registration id (if you have it)

Can I change my ticket to an other event?

Registration, Pre race

No, it is not possible to change event once the ticket has been purchased. If you are unable to participate, we recommend giving/selling the ticket to someone else by doing a transfer (more info found on the FAQ page).

Can I give or sell my ticket to someone else?

Registration, Pre race

All tickets are personal and we will ask for a valid identification card when you collect your starting envelope.

If you are unable to participate, it is possible to change the name/transfer your ticket up until 7 days before the event. If you have purchased our "Changes & Transfers" service, the transfer is free of cost. If not, an additional fee will be charged.

Transfers are handled here.

Can I choose starting time?

Registration, Pre race

No, it is not possible to select starting time. Starting times are processed according to the following:

  • The earlier you sign up, the earlier you will start.
  • If you are running in a team, you and your team members will start together, in which case, the first registration in that team will be used to determine the starting time.

Race

During the race

Rules, terms & conditions

General, Race

§1 As a participant, you are required to know all the rules of the race.

§2 As a participant, you are required to follow all the rules.

§3 All participation is at your own risk. Toughest disclaims all liability for damages caused to the participants and/or their equipment. If any participant and/or their equipment/clothes are damaged the organizers are not responsible. We recommend all participants to have insurance for this kind of activity.

§4 All registrations for Toughest are final. The organizers will not refund any registration, regardless of reason.

§5 The organizers reserve the right to change and adapt the race at any time, regardless of cause. Adjustments may include, but are not limited to: date, time and event format. The participant is aware that each race is different and that local adaptations/deviations may occur due to current circumstances.

§6 There will be a marked path throughout the course. Follow it.

§7 Toughest is a challenge for everyone, regardless of training level. If someone needs help, help them!

§8 If you get injured, or if you notice someone getting injured during the race you are required to call for our team’s attention.

§9 The minimum age to participate is 18 years. Underage participants must submit an application with signed approval from their legal guardians. The application must be approved by the organizer's team before participation.

§10 The Race Committee reserves the right to cancel the race. If a race is cancelled due to circumstances outside of the organizer's control, such as, but not limited to, natural disasters, climate/weather, diseases, outbreaks etc, there will be no refund of ticket fees or other costs such as travel, hotel, gear etc.

§11 Alcohol and drugs are strictly forbidden while running the race. If suspected to be running under the influence, race management may disqualify and stop participants from running.

§12 Drugs that are classified as doping are not allowed.

§13 All changes in your registration (transfers, team name etc.) must to be done at latest 1 week before the race. All requests after that point will not be handled.

§14 The organizer will hire professional photographers on every single event. Both pictures and film will be captured. As participant, you give your permission for the organizer to use this material in what ever way they want. This also includes third party partners, such as (but not limited to) timing partners and sponsor partners.

§15 You will be given a chip when picking up your start envelope. This chip is used for time tracking. It should be attached at the lower end of your leg, around your ankle. If the chip is not returned to the organizer after the race, you will be debited a fee of 200 SEK.

§16 By purchasing a ticket, the participant ensures that he/she has read, understood and approved the organizer's rules, terms and conditions.

Do I need to be able to swim?

Race

Main race: Yes
Family race: No (water may be present, but it is possible to avoid it)

Since water obstacles exist in some of our races, ability to swim is recommended. Distance in the water varies and can be up to 20 m. In some cases you can avoid the water by doing a penalty round. If you are unsure if your swimming abilities are sufficient, don't hesitate to contact us at info@toughest.se.

All children are offered a floating vest before our water obstacles.

How trained/fit must I be to run Toughest?

Race

Our races are designed so that everyone, regardless of fitness and training level, can complete them. Mental strength and grit is more important than physical condition.

However, if timing results matter to you, or you wish to run in our competition classes, you must be physically fit.

The course consists of approx. 8 km of varied terrain and approx. 40 obstacles.

Do you have any obstacles involving electricity?

Race

No, absolutely not. Obstacles designed to cause mental/physical pain are not our cup of tea. Focus on the race, that is more than enough.

Are there any water stations?

Race, Event area

There are 2-3 water depots throughout the course, as well as one at the finish line. If you wish to fill your water bottles or drink before the race, water will be available for purchase at our food trucks.

Will there be medical assistance?

Race

Yes, of course. We always have trained and professional medical staff at our events. A medical tent is placed at the event area, close to the finish line where you can seek assistance if needed. There is also a mobile medical team which will attend to all incidents throughout the course.

Will there be time tracking?

Race

Main race

Time tracking is present at our Main races. Your starting envelope will contain a chip to wear around your ankle. The chip is activated when you start, and stopped when you cross the finish line.

Family race

Time tracking is not present at our Family races.

Do I need gloves?

Race

Gloves provides the benefit of extra protection and grip which many may prefer. It is up to each and everyone to decide if they wish to wear gloves or not.

Gloves are available for purchase in our online shop or in the shop at the event area.

Is it allowed to wear shoes with spikes?

Race

No, it is not allowed to wear spiked trainers during our races.

What is a Family lane?

Race

All obstacles on our Family races are modified so that both young and old can complete them. Our Family lanes are an easier alternative to the main obstacle.

What is a follow obstacle?

Race

The obstacles with Fast lanes also have so called "Follow obstacles" after the main obstacle. These are smaller obstacles placed directly after the main obstacle.

If you choose the Fast lane, you will not have to complete any follow obstacles.

What is a fast lane?

Race

You will find our fast lanes at some of our larger, more technical obstacles. They are marked with green. A fast lane is a technically more difficult alternative to the main obstacle. By choosing the fast lane you will save time compared to the main lane, since you will not have to do the "follow obstacle".

What is a penalty round?

Race

A penalty round is an alternative route if you are unable to finish or wish to skip an obstacle. They are marked with red next to the main obstacle, and usually consist of an additional jog of 150-200m.

Do I need to complete all obstacles?

Race

No, you do not have to complete all obstacles*. Simply take the penalty round and continue with the race.

* Note that if you are participating in one of our competition classes (Elite/Qualifier/Age group), extraordinary rules apply.

Is it possible to change starting group?

Pre race, Race

No, it is not possible to change starting group. The starting groups are scheduled and sized to achieve the smoothest flow possible throughout the course and thereby preventing/reducing any queues.

How does the start work?

Race

When it is your time to start, you should enter the starting area. Follow the speaker's instructions and start running!

The first starting groups of the day are dedicated to the Elite, Qualifier and other competition classes. Regular starting groups are then sent off about every five minutes.

Post race

After the race

Do I receive a prize?

Post race

All our participants will receive a medal and a bracelet as a memento the accomplishment. Bragging rights included.

Where can I find the pictures taken during the race?

Post race

The pictures taken by our photographers will be posted on our Facebook page a couple of days after the race. A recap video will also be published, generally during the following week.

Where do I find my results?

Post race

Your results will be available on the event page after the race. If you can not find your time, please contact our timing partner at resultat@est.se.

Event area

Finding your way at the event

Will there be showers?

Event area

No, there are generally no showers at the event area. In Gothenburg, showers are available by the parking lot, about 1 km from the event area.

Are there any changing rooms?

Event area

You will find a closed changing area (one for gents and one for ladies) at the event area. Note that these are generally without heat/water/roof. We recommend you to bring an extra set of dry and warm clothes/shoes for after the race.

Will there be a wardrobe/bag drop?

Event area

Our participants may use the dedicated bag drop at the event area.

Your wardrobe slip is included in your starting envelope (do not lose it!). Although the wardrobe is monitored by our crew, we do not take responsibility for theft and loss of other valuables. Storage is at some cases without roof, so we recommend water resistant bags on days with bad weather (a garbage bag is a good option if you do not have any water proof bags).

Is it possible to follow my friends throughout the course?

General, Event area

The course consists of various "loops", each returning to the main event area. Spectators can therefore see and cheer on participants each time they re-enter the event area. Depending on the terrain, it is also possible to run alongside the track.

Note that it is forbidden to enter the track except for at the dedicated crossings. This is to avoid any interference with our participants during the race.

Can I visit the event area without participating in the race?

General, Event area

Absolutely! We encourage everyone to join the festivities at the event area. Bring your friends and family, grab something to eat/drink and see our participants beat their obstacles. Entrance is free of cost.

Can I collect all starting envelopes for my group?

General, Event area

Yes, it is ok to collect all starting envelopes for your team/group. To do so, you must be able to provide registration IDs, starting numbers and valid identification cards for all participants.

 

Where do I collect my staring envelope?

Event area

Your starting envelope is available for pick up at the event area from 08:30. Please collect your starting envelope at least 30-60 minutes before your starting time.

Important: Remember to bring your registration ID, starting number and a valid identification card.

Where do I find the start and finish zone?

Event area

Both the start and finish zone is located at the heart of the event area, alongside our sponsors, food trucks and other amenities.

Are there any water stations?

Race, Event area

There are 2-3 water depots throughout the course, as well as one at the finish line. If you wish to fill your water bottles or drink before the race, water will be available for purchase at our food trucks.

Contact

Didn’t find answers to your questions? Feel free to contact us.

Toughest is arranged by

Other Buns International AB
Vattenverksvägen 44, 212 21 Malmö, SWEDEN

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